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FAQ's

Welcome to our Frequently Asked Questions (FAQ) page, designed to provide you with quick and comprehensive answers to common queries.

Do you deliver within India or Overseas?

At present, we offer delivery services exclusively within India. We do not provide
international or overseas shipping at this time.

How do I track my order?

Once your order is dispatched, the tracking details will be shared with you via email. You may conveniently track the status of your order using the link provided in the email.

How to reach Customer Support at Gift Boutique?

You may reach Gift Boutique’s Customer Support by contacting us at +91 759
3883 800 or by emailing us at info@giftboutique.in. Our team will be happy to assist you with any queries or concerns.


Do you offer personalization options?

Yes, personalization options are available. For customization requests such as adding photo frames or polaroids, kindly contact us at +91 759 3883 800 or email us at info@giftboutique.in

What if the amount is debited from my bank account / wallet but the order is not placed?

If payment is debited but the order is not placed, the amount will typically be
refunded automatically. The refund will be credited to your account within 5-6 days,
according to your bank policy. If not, please contact our customer support for
assistance.

What payment methods can be used?

We accept a variety of payment methods including credit/debit cards, net banking, UPI, and popular digital wallets for your convenience.

Do you provide Cash on Delivery (COD) option?

Please note that Cash on Delivery (COD) is currently not available.

Can I get a product customized?

Yes. For customization, please contact us on +91 759 3883 800 or by emailing us
at info@giftboutique.in.

Do you offer exchange or return?

No, exchange or return is not available for the products.

Can I change the delivery address after my order is shipped?

No, redirection to an alternative address is not permitted once the order has been
dispatched.

Are props shown in product images included in the hamper?

Some hampers are styled with props for photography purposes. Unless mentioned
in the product description, these props are not included.

Can I cancel my order after it has been shipped?

No, once the order is dispatched, cancellation is not permitted.

Can I make changes to my order after placing it?

Changes may be possible only before dispatch. Once shipped, modifications
cannot be made.

What should I do if I receive a damaged product?

Please contact us within 24 hrs with photos via WhatsApp or email so our team can assist you with the next steps.

Do you offer refunds on all orders?

Refunds are only provided in cases where the product is damaged or incorrect. As
most hampers are customised, refunds are not available for change of mind. As the
refund is initiated it usually takes 5-7 days to be credited to your account as per your
bank policy.